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Updated: Jul 4, 2026

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

Published on: September 27, 2019

Concordance-based adherence support service delivery: consumer perspectives.

Sophie Du Pasquier¹, Parisa Aslani

¹Faculty of Pharmacy, Building A15, The University of Sydney, Sydney, NSW 2006, Australia. Sophie.du-pasquier@hospvd.ch

Pharmacy World & Science : PWS

|July 2, 2008

Summary

This summary is machine-generated.

Consumers want more medicine information and fewer pills to improve adherence. Pharmacists can meet these needs by providing tailored information and fostering concordance, enhancing patient care.

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Last Updated: Jul 4, 2026

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits

Published on: September 27, 2019

Area of Science:

Health Services Research
Patient Adherence
Qualitative Research

Background:

Patient adherence to medication is crucial for effective chronic disease management.
Primary healthcare settings, particularly community pharmacies, play a vital role in supporting patients.
Understanding consumer perspectives on adherence support and concordance is essential for optimizing healthcare delivery.

Purpose of the Study:

To explore consumer attitudes and expectations regarding adherence support services in primary care, with a focus on community pharmacies.
To investigate consumer perspectives on the concept of concordance in healthcare consultations.

Main Methods:

An exploratory qualitative study was conducted in Metropolitan Sydney, Australia.
Data were collected through focus group discussions with 22 consumers on chronic therapy and 15 consumer representatives.
Discussions were audio-taped, transcribed verbatim, and analyzed using thematic content analysis.

Main Results:

Consumers desired increased medicine information and reduced medication burden as key adherence strategies.
Participants expressed dissatisfaction with information received from doctors but valued pharmacists for medicine information and communication.
All participants favored concordance, valuing two-way communication and personalized care, though they were hesitant about shared decision-making.

Conclusions:

Pharmacists are well-positioned to provide adherence support by addressing consumer needs for information and establishing concordance.
Tailoring medicine information to individual patient needs presents an opportunity for pharmacists to positively influence consumer expectations.
Integrating concordance into adherence support services can improve patient outcomes and satisfaction in primary care settings.