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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

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Published on: February 16, 2011

Client expectation from doctors: expectation - reality gap.

M M Rahman¹, S Rahman, N Begum

¹Department of Physiology, Faridpur Medical College, Faridpur, Bangladesh. san_fmcu@bttb.net.bd

Kathmandu University Medical Journal (KUMJ)

|July 8, 2008

Summary

This summary is machine-generated.

Client expectations from doctors include skilled, affordable care, accurate diagnosis, and good communication. Patients also desire accessible facilities, free medicine for the poor, and preventive health advice.

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Area of Science:

Healthcare research
Patient satisfaction studies
Medical sociology

Background:

Understanding patient expectations is crucial for improving healthcare delivery.
Doctor-patient relationships significantly impact health outcomes and patient satisfaction.

Purpose of the Study:

To investigate and document patient expectations from doctors in Faridpur District.
To identify key factors influencing patient satisfaction with medical services.

Main Methods:

A descriptive survey was conducted involving 400 patients and 30 doctors.
Data collection included quantitative analysis and qualitative focus group discussions.
Participants were drawn from both rural and urban populations in Faridpur District.

Main Results:

Patients prioritize experienced, skilled, and affordable doctors.
Key expectations include accurate diagnosis, good doctor behavior, and free medicine for the poor.
Desirable hospital infrastructure, proximity to residence, and preventive advice were also highlighted.

Conclusions:

Healthcare providers should focus on communication, affordability, and accessibility.
Addressing patient expectations can enhance healthcare quality and patient trust.
Policy implications for improving healthcare services in similar settings.