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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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Modeling workflow and information flow in chronic disease care.

Kim M Unertl1, Matthew B Weinger

  • 1Department of Biomedical Informatics, Vanderbilt University, Nashville, TN, USA.

AMIA ... Annual Symposium Proceedings. AMIA Symposium
|August 13, 2008
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Summary

Developing informatics tools for chronic disease care requires understanding unique clinic workflows. Models based on direct observation and interviews can guide the design of more effective health informatics solutions.

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Area of Science:

  • Health Informatics
  • Chronic Disease Management
  • Clinical Workflow Analysis

Background:

  • Informatics applications hold potential for enhancing chronic disease management.
  • Designing effective informatics tools necessitates understanding the specific requirements of clinical environments.

Purpose of the Study:

  • To develop models of workflow and information flow in chronic disease clinics.
  • To inform the design of informatics tools tailored for chronic disease care.

Main Methods:

  • Conducted over 150 hours of direct observation in three chronic disease clinics.
  • Developed clinic-specific and generalized models of workflow and information flow.
  • Utilized semi-structured interviews to gather supplementary data and validate models.

Main Results:

  • Generated comprehensive models detailing workflow and information exchange within chronic disease clinics.
  • Identified unique requirements and patterns specific to chronic disease care settings.
  • Validated model accuracy through direct observation and qualitative interviews.

Conclusions:

  • Developed workflow and information flow models are essential for designing effective informatics tools.
  • These models provide a foundation for creating user-centered informatics solutions in chronic disease management.
  • Informatics tools designed with these models can improve the delivery of chronic disease care.