[Job perception, work conditions and burnout in emergency workers]

The psychological syndrome of burnout in the helping professions has received much attention. Numerous studies have investigated the risk factors involved and their negative consequences for those whose work brings them into contact with people in states of physical and psychological suffering. In particular, emergency workers like police officers, fire-fighters and ambulance personnel who witness critical events are at high risk of developing negative psychological effects. Despite the ample literature investigating burnout in single emergency worker categories, currently there are few studies that deal with this topic from a comparative point of view, i.e. comparing the conditions of wellbeing of emergency workers across different organizations. The main aim of this pilot study was to compare different categories of emergency workers (83 ambulance workers, 42 operators of 118--free local health emergency service, 112 fire-fighters and 61 police officers) in order to identify which present a condition of wellbeing and which, on the contrary, may foster the burnout syndrome. Subjects were administered the Organizational Checkup System (OCS) to evaluate subjects' risk of burnout and their perception of their own work role and of their organizational environment. The second aim of this paper was to compare subjects on the basis of the main socio-demographic characteristics (gender, age and work seniority) in order to verify the presence of meaningful differences due, not just to the specific work category, but also to different subjective variables. The findings showed a condition of wellbeing, e.g. a high level of Energy and Involvement, in police officers as compared to 118 operators, who instead displayed a psychological state of burnout. Concerning the perception of organizational characteristics, fire-fighters displayed significant Control on tasks performed and good Social Integration in their work team. Furthermore, we noted the alignment of personal and organizational Values particularly among ambulance personnel and 118 operators. In conclusion, these findings could be useful in planning preventive interventions in the training and organization of the emergency workers tasks. In fact, the training process should give subjects a greater awareness of the psychological risks linked to their job and equip them with coping strategies; organizational actions should enhance job quality providing the workers with skills and tools to effectively manage daily working activities.