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Lessons from the TAPS study--managing investigation results--is your practice system safe?
Meredith A B Makeham1, Charles Bridges-Webb, Michael R Kidd
1Discipline of General Practice, The University of Sydney, New South Wales. meredith@gp.med.usyd.edu.au
Abstract:
The TAPS study found that errors in the process of providing health care were reported by general practitioners more than twice as often as deficiencies in a clinician's knowledge or skills. Approximately 20% of these process error events concerned investigations. In addition, some reported events that related to investigations included filing system and recall errors, which accounted for a further 10% of reported error events.
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