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Parent satisfaction survey: paediatric physiotherapy services.

¹Prince of Wales Children's Hospital, Sydney, New South Wales.

Australian Clinical Review

|January 1, 1991

Summary

This survey found that physiotherapy services generally meet the needs of children and parents, with positive feedback on parent-based treatment and realistic expectations for home-based care.

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Area of Science:

Pediatric Physiotherapy
Patient Satisfaction Studies
Healthcare Service Evaluation

Background:

Assessing the effectiveness of pediatric physiotherapy services is crucial for optimizing patient outcomes.
Understanding parental perspectives on treatment and their involvement is key to successful pediatric care.
Evaluating the alignment between healthcare provider expectations and patient/caregiver capabilities is essential for realistic treatment planning.

Purpose of the Study:

To evaluate if current pediatric physiotherapy services meet the needs of children and their parents.
To gauge parental attitudes towards parent-involved treatment approaches.
To determine the realism of physiotherapists' expectations regarding parental contributions to home-based care.

Main Methods:

A parent satisfaction survey was developed and administered to outpatients.
The survey targeted children who had attended the physiotherapy department within the preceding six months.
Data analysis encompassed referral sources, appointment processes, treatment effectiveness, and overall patient opinion.

Main Results:

Survey results were predominantly positive, indicating satisfaction with current services.
Physiotherapists appear to effectively address the needs of both children and parents.
The study suggests that physiotherapists hold realistic expectations for what parents can achieve in home-based care settings.

Conclusions:

The findings support the current provision of pediatric physiotherapy services.
Opportunities for service enhancement were identified and will be discussed.
The study underscores the importance of aligning clinical expectations with family realities in pediatric rehabilitation.

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