Search research articles

ABOUT JoVE

Overview Leadership Blog JoVE Help Center

AUTHORS

Publishing Process Editorial Board Scope & Policies Peer Review FAQ Submit

LIBRARIANS

Testimonials Subscriptions Access Resources Library Advisory Board FAQ

RESEARCH

JoVE Journal Methods Collections JoVE Encyclopedia of Experiments Archive

EDUCATION

JoVE Core JoVE Business JoVE Science Education JoVE Lab Manual Faculty Resource Center Faculty Site

Terms & Conditions of Use

Related Concept Videos

Patient-centered Care

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...

Nurses' Legal Responsibilities II

Nurses' Legal Responsibilities II

Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and patients...

Ethical Standards II

Ethical Standards II

Ethical standards are the backbone of nursing practice, guiding nurses as they interact with patients, families, and colleagues. These standards are crucial for providing safe, empathetic care centered on the patient's needs.
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy and...

Hospitals-II

Hospitals-II

Hospitals provide inpatient and outpatient services. Inpatient services provide care to patients that stay in the hospital for an extended period, ranging from days to months. Examples of inpatient services include intensive care units, hospital wards, or surgeries. Outpatient services provide care to patients who come to a hospital for a diagnostic or treatment but do not stay overnight —for example, diagnostic tests, surgical procedures, or health education.
Nurses that work in hospitals have...

Purpose of Health Records II

Purpose of Health Records II

Health records serve various essential purposes in the healthcare system. Here are some key purposes:

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by

Same author

The power of engagement: creating the culture that gets your staff aligned and invested.

Healthcare management forum·2014

Same author

Making process improvement 'stick'.

Healthcare financial management : journal of the Healthcare Financial Management Association·2014

Same author

Making lean progress last: why sustaining excellence requires the right leadership framework.

Frontiers of health services management·2013

Same author

Do your nurses speak finance?

Healthcare financial management : journal of the Healthcare Financial Management Association·2010

Same author

Alignment, action, and accountability getting results in a down economy.

Healthcare financial management : journal of the Healthcare Financial Management Association·2009

Same author

How well do your managers understand the external healthcare environment?

Healthcare financial management : journal of the Healthcare Financial Management Association·2008

Same journal

The role of the administrator: History repeats itself.

MGMA connexion·2018

Same journal

Should practices start offering pseudo-concierge memberships to patients for added benefits?.

MGMA connexion·2018

Same journal

What to consider when changing your hierarchical structure.

MGMA connexion·2018

Same journal

Rogue Valley Physicians finds innovative ways to provide cost-effective care.

MGMA connexion·2018

Same journal

Going beyond satisfaction to ensure positive patient experiences.

MGMA connexion·2018

Same journal

ICD-10: After the storm.

MGMA connexion·2018

See all related articles

Search research articles

Related Experiment Video

Updated: Jul 2, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

Keep your patients coming back.

¹Studer Group, Gulf Breeze, Fla., USA. quint@studergroup.com

|August 30, 2008

Summary

This summary is machine-generated.

Physician engagement is key to enhancing patient experience beyond medical care. Improving customer service in healthcare practices leads to better patient satisfaction.

Related Experiment Videos

Last Updated: Jul 2, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform

Published on: April 12, 2021

Area of Science:

Healthcare Management
Patient Experience Research

Background:

Patient expectations extend beyond clinical outcomes to encompass the overall service experience.
Engaging physicians is crucial for implementing patient-centered care initiatives.

Purpose of the Study:

To explore strategies for enhancing the patient experience through improved customer service in medical practices.
To identify methods for effectively engaging physicians in patient experience improvement.

Main Methods:

Qualitative analysis of physician interviews and patient feedback.
Review of best practices in customer service within healthcare settings.

Main Results:

Physician buy-in significantly impacts the successful integration of customer service improvements.
Key elements of superior patient experience include communication, empathy, and efficient practice operations.

Conclusions:

Medical practices must prioritize customer service to meet evolving patient demands.
Targeted physician engagement strategies are essential for cultivating a consistently positive patient experience.