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Related Experiment Video

Updated: Jul 2, 2026

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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Published on: August 1, 2019

Virtual visits in a general medicine practice: a pilot study.

Ronald F Dixon1, James E Stahl

  • 1Massachusetts General Hospital, Department of Medicine, Center for the Integration of Medicine and Innovative Technologies, Harvard Medical School, Boston, Massachussetts 02114, USA. rdixon@partners.org

Telemedicine Journal and E-Health : the Official Journal of the American Telemedicine Association
|August 30, 2008
PubMed
Summary

Virtual visits are a feasible and effective alternative to in-person appointments for many medical conditions. While patients slightly preferred in-person visits, both found virtual options satisfactory and comfortable.

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Area of Science:

  • Medical Informatics
  • Telemedicine
  • General Medicine

Background:

  • The integration of technology in healthcare is rapidly evolving.
  • Patient-physician encounters traditionally occur face-to-face.
  • Videoconferencing offers a potential alternative for medical consultations.

Purpose of the Study:

  • To assess the feasibility, effectiveness, and acceptability of virtual visits via videoconferencing.
  • To compare virtual visits with traditional face-to-face visits in general medicine.
  • To evaluate diagnostic and therapeutic capabilities, and patient/physician satisfaction.

Main Methods:

  • A pilot study involving 30 patients from a single practice.
  • Patients experienced both virtual and face-to-face visits.
  • Surveys and statistical analyses (t-tests, ANOVA) were used to compare outcomes.

Main Results:

  • Patients reported high satisfaction with virtual visits (4.1/5), though preferred in-person visits (4.7/5).
  • Diagnostic and therapeutic effectiveness were comparable between visit types.
  • Physical examination effectiveness was significantly lower in virtual visits (2.3/5 vs. 4.9/5).
  • Patient and physician comfort with technology was high (4.1/5 and 4.3/5, respectively).

Conclusions:

  • Virtual visits are a potentially useful alternative to traditional consultations for many conditions.
  • This modality may reduce opportunity costs for patients and overhead for clinicians.
  • Further research is needed to confirm generalizability.