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Adverse event management: your evidence to decrease professional liability risk.

James W Saxton¹, Maggie M Finkelstein

¹Stevens & Lee's Health Law Department, USA. jws@stevenslee.com

The Journal of Medical Practice Management : MPM

|August 30, 2008

Summary

This summary is machine-generated.

Healthcare providers should understand disclosure and apology after adverse events. Effective communication requires planning and empathy, crucial for patient success and liability reduction.

Related Experiment Videos

Area of Science:

Healthcare Management
Patient Safety
Medical Ethics

Background:

Adverse events are a significant concern in healthcare.
Effective communication strategies are vital following medical errors.
Disclosure and apology are increasingly recognized as important components of patient care and risk management.

Purpose of the Study:

To educate healthcare providers on the emerging trend of disclosure and apology after adverse events.
To differentiate between apologies that accept responsibility and those expressing empathy.
To introduce a framework for successful patient communication and liability reduction.

Main Methods:

Literature review on disclosure and apology practices in healthcare.
Analysis of communication strategies for adverse event management.
Framework development for pre- and post-event planning.

Main Results:

Understanding the nuances of "sorry" is critical: distinguishing between accepting responsibility and expressing empathy.
Disclosure and apology are not standalone actions but require comprehensive planning.
A structured framework can enhance provider success and mitigate liability.

Conclusions:

Effective disclosure and apology require careful planning and empathetic communication.
Implementing a framework for managing adverse events improves patient outcomes and reduces legal risks.
Healthcare providers need training to navigate disclosure and apology effectively.