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Considering a billing system conversion? Change workflow processes first.
Morley Kerschner1, Mitzi Piva Raaf
1Children's Memorial Hospital, Chicago, USA. MKerschner@childrensmemorial.org
Summary
Maximize billing system conversion value by optimizing revenue cycle processes and workflows before, during, and after the transition. Strategic planning, testing, and staff training are key to a successful billing system upgrade.
Area of Science:
- Healthcare Administration
- Information Systems Management
- Financial Operations
Background:
- Billing system conversions are complex and critical for healthcare organizations.
- Ineffective conversions can lead to significant financial and operational disruptions.
- Maximizing the return on investment (ROI) from these conversions requires careful planning and execution.
Purpose of the Study:
- To provide actionable steps for maximizing value during a billing system conversion.
- To outline a comprehensive strategy for managing the entire conversion lifecycle.
- To ensure a smooth transition and sustained system performance post-conversion.
Main Methods:
- Review and re-examine existing revenue cycle processes and workflows.
- Develop a detailed conversion plan, including process design and validation.
- Implement thorough system testing and phased staff training.
- Establish post-conversion support and ongoing performance monitoring.
Main Results:
- Proactive process analysis and workflow redesign are essential prior to conversion.
- Comprehensive system testing and targeted staff training mitigate risks.
- Adequate time for post-conversion recovery and continuous monitoring are crucial.
- Scheduled system tune-ups ensure long-term optimal performance.
Conclusions:
- A systematic, phased approach is vital for successful billing system conversions.
- Engaging all stakeholders and addressing potential issues proactively maximizes conversion value.
- Continuous improvement and system optimization post-conversion are necessary for sustained benefits.
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