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Published on: February 16, 2011
Sustaining quality improvement in community health centers: perceptions of leaders and staff
Marshall H Chin1, Anne C Kirchhoff, Amy E Schlotthauer
1Section of General Internal Medicine, Department of Medicine, The University of Chicago, IL 60637, USA. mchin@medicine.bsd.uchicago.edu
Abstract:
The Health Disparities Collaboratives are the largest national quality improvement (QI) initiatives in community health centers. This article identifies the incentives and assistance personnel believe are necessary to sustain QI. In 2004, 1006 survey respondents (response rate 67%) at 165 centers cited lack of resources, time, and staff burnout as common barriers. Release time was the most desired personal incentive. The highest funding priorities were direct patient care services (44% ranked no. 1), data entry (34%), and staff time for QI (26%). Participants also needed help with patient self-management (73%), information systems (77%), and getting providers to follow guidelines (64%).
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