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Published on: February 16, 2011
Effect of patient-centered care on patient satisfaction and quality of care
Debra M Wolf1, Lisa Lehman, Robert Quinlin
1University of Pittsburgh Medical Center - St. Margaret, Pittsburgh, Pennsylvania, USA. 6wolfs@comcast.net
Abstract:
A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.
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