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Challenges to effective crisis management: using information and communication technologies to coordinate emergency
Madhu C Reddy1, Sharoda A Paul, Joanna Abraham
1College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA 16802-6823, USA. mreddy@ist.psu.edu
Objective:
The purpose of this study is to identify the major challenges to coordination between emergency department (ED) teams and emergency medical services (EMS) teams.
Design:
We conducted a series of focus groups involving both ED and EMS team members using a crisis scenario as the basis of the focus group discussion. We also collected organizational workflow data.
Results:
We identified three major challenges to coordination between ED and EMS teams including ineffectiveness of current information and communication technologies, lack of common ground, and breakdowns in information flow.
Discussion:
The three challenges highlight the importance of designing systems from socio-technical perspective. In particular, these inter-team coordination systems must support socio-technical issues such as awareness, context, and workflow between the two teams.
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