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Updated: Jun 29, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Looking to improve financial results? Start by listening to patients
1Press Ganey Associates, Inc., South Bend, Indiana, USA. mhall@pressganey.com
Abstract:
For healthcare organizations, the rewards of assessing patient, employee, and physician satisfaction can include not only increased utilization and reduced employee turnover, but also: *An enhanced reputation in the community; *Increased patient loyalty; *Reduced malpractice claims; *Greater efficiency.
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