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End-user perspectives on e-commerce and health care web site quality
Cynthia Le Rouge1, Gianluca De Leo
1Saint Louis University, Saint Louis, MO, USA.
Abstract:
We explore and compare the importance of various quality dimensions for health care and e-commerce web sites. The results show that the importance of various quality attributes for all except four of ten quality dimensions studied differ between health care and e-commerce web sites. These results can help health care managers to improve and/or to guide the design of their web sites.
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