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Published on: February 16, 2011
Patient satisfaction with nursing care: a concept analysis within a nursing framework.
1Barry University, Miami Shores, Florida, USA. dwagnerauthor@aol.com
Journal of Advanced Nursing
|November 20, 2008
Summary
This study analyzed patient satisfaction with nursing care, identifying key factors like affective support and health information. Understanding these elements is crucial for healthcare quality and competitiveness.
Area of Science:
- Nursing Science
- Healthcare Quality Management
Background:
- Patient satisfaction is a key indicator of healthcare quality and a competitive factor for facilities.
- Nursing care significantly influences overall patient satisfaction.
- A defined nursing model aids in clarifying and measuring patient satisfaction with nursing care.
Purpose of the Study:
- To perform a concept analysis of patient satisfaction with nursing care.
- To clarify the concept of patient satisfaction within the nursing context.
- To identify attributes, antecedents, and consequences of patient satisfaction with nursing care.
Main Methods:
- Utilized Rodgers' evolutionary method for concept analysis.
- Conducted a literature search across CINAHL, MEDLINE, and ABI/INFORM databases (1998-2007).
- Sample comprised 44 English-language papers using keywords: patient satisfaction, nursing care, and hospital.
Main Results:
- Applied Cox's Interaction Model of Client Health Behavior for analysis.
- Identified key attributes: affective support, health information, decisional control, and professional/technical competencies.
- Antecedents included patient demographics, social influences, past experiences, and motivation; consequences involved market share, compliance, and improved health outcomes.
Conclusions:
- The concept of patient satisfaction with nursing care is dynamic and evolving.
- Employing a nursing model effectively delineates patient satisfaction with nursing care from other satisfaction measures.
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