Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Audit in general practice by a receptionist: a feasibility study.

B Essex1, J Bate

  • 1Sydenham Green Health Centre, London.

BMJ (Clinical Research Ed.)
|March 9, 1991
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Adherence to Protocol Recommendations for Children With Wilms Tumour in Two Consecutive Studies in the United Kingdom and Ireland-Does Variation Matter?

Pediatric blood & cancer·2026
Same author

Experimental Distributed Quantum Sensing in a Noisy Environment.

Physical review letters·2025
Same author

Photon-Interfaced Ten-Qubit Register of Trapped Ions.

Physical review letters·2025
Same author

Telecom-Wavelength Quantum Repeater Node Based on a Trapped-Ion Processor.

Physical review letters·2023
Same author

Entanglement of Trapped-Ion Qubits Separated by 230 Meters.

Physical review letters·2023
Same author

National advisory panels for paediatric cancer in the UK as an example of rare cancer multidisciplinary team meetings.

Rare tumors·2021

A receptionist can effectively conduct practice audits, improving job satisfaction and skills. This cost-effective method enhances patient care by meeting practice goals with minimal supervision.

Area of Science:

  • Healthcare Management
  • Primary Care Practice Improvement
  • Medical Auditing

Background:

  • Traditional practice audits often require dedicated resources.
  • Exploring alternative roles within a practice can optimize efficiency.
  • Receptionists possess potential for expanded responsibilities in healthcare settings.

Purpose of the Study:

  • To evaluate the cost-effectiveness of a receptionist performing practice audits.
  • To assess the feasibility of delegating audit tasks to non-clinical staff.
  • To determine if a receptionist can successfully collect, analyze, and present practice performance data.

Main Methods:

  • A six-doctor practice in South London developed audit goals for various care aspects.
  • Forms were created for a receptionist to collect and analyze data on goal attainment.

Related Experiment Videos

  • The receptionist's ability to present data and time spent on audits were the main outcome measures.

    • Main Results:

    • The receptionist successfully audited immunisation, cervical smears, blood pressure, smoking habits, elderly screening, diabetic care, mental illness care, antenatal care, workload, and appointment availability.
    • Auditing these tasks required only four hours per week.
    • The receptionist reported increased job satisfaction and skill development, with minimal supervision needed.

    Conclusions:

    • A receptionist can effectively and cost-efficiently conduct practice audits.
    • The developed method demonstrates significant potential for expanding the receptionist's role in primary care.
    • Delegating audit tasks to receptionists can improve practice efficiency and staff engagement.