Related Experiment Videos
Reports and ratings of care: black and white Medicare enrollees
Marie N Fongwa1, William Cunningham, Robert Weech-Maldonado
1School of Nursing, University of California-Los Angeles, 700 Tiverton Avenue, Los Angeles, CA 90095, USA. mfongwa@sonnet.ucla.edu
Purpose:
This study compared African American/Black and White Medicare enrollees' perceptions of care.
Design And Methods:
Analyses of the 2002 Consumer Assessment of Healthcare Providers and Systems (CAHPS) 3.0 survey of 101,189 (White) and 8,791 (Black) Medicare enrollees (82% response rate) randomly sampled from 321 health plans, with data collected via mail (84%) and telephone (16%). Multivariate linear regression models were conducted with the CAHPS composites and global ratings as dependent variables, controlling for case-mix variables.
Results:
Blacks reported significantly (p< or =.0001, p < or =.05) worse experiences with getting care quickly, office staff helpfulness, getting needed care, health plan customer service, rating of specialist care, and rating of the health plan (effect sizes ranging from 0.02 to 0.21). However, they reported better provider communication and rated their personal doctors/nurses and health care more positively (effect sizes ranging from 0.02 to 0.09).
Related Concept Videos
Data Reporting and Recording
Types of Reports III: Telephone and Verbal Reports
Here's an overview of each type:
Telephone Orders
Introduction to Documentation and Reporting
Nursing documentation records essential information and details regarding a patient's care and treatment in written or electronic form. It is a critical aspect of nursing practice that involves documenting assessments, interventions, outcomes, and other relevant details about a patient's health status.
Documentation maps the patient's health journey by creating a comprehensive and precise...
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Issues And Trends In Healthcare Delivery System
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...