Communication skills training in a hospice volunteer training program

As hospice services have expanded, patient care volunteers have become increasingly important in providing support to the dying and their families. Fundamental to the success of hospice volunteers is the quality of interaction among the volunteer, the dying patient, and his or her family. This article examines the extent to which a specific hospice program provided communication skills training for its volunteers. Results indicate that, while listening, empathy, and nonverbal communication were touched upon, broader communication skills were not addressed and specific communication skills training was not provided. The implications for this lack of communication training are noted and methods of increasing active empathetic listening skills are proposed. The article concludes with a discussion of potential theoretical and pragmatic research contributions that the field of communication studies can make to hospice training programs.