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Updated: Jun 27, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Patient centred leadership in practice.

Michele Hiscock¹, Caroline Shuldham

¹Nursing Development & Quality, Royal Brompton & Harefield Trust, Sydney Street, London, SW3 6NP, UK. m.hiscock@rbht.nhs.uk

Journal of Nursing Management

|December 20, 2008

Summary

This summary is machine-generated.

Patient-centred leadership, especially by nurses, improves care quality and safety. Leadership development programs empower staff, fostering better service delivery and creating future leaders within healthcare organizations.

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Last Updated: Jun 27, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

Healthcare Management
Nursing Leadership
Organizational Development

Background:

Leadership directly impacts the quality of patient care.
Nurses, with their expanding roles, are pivotal in leading colleagues to enhance patient care.
The organizational context significantly influences leadership effectiveness.

Purpose of the Study:

To explore patient-centred leadership at all organizational levels.
To provide practical examples of patient-centred leadership in an acute tertiary NHS Trust.
To highlight the role of leadership development in improving healthcare services.

Main Methods:

Utilized the Leadership Qualities Framework (NHS Institute of Innovation and Improvement, 2006).
Illustrated leadership qualities through practical examples of clinical leaders.
Examined the impact of leadership development programs on service delivery and patient safety.

Main Results:

Patient-centred leadership is evident when supported by top management.
Nurses with political awareness are effective patient-centred leaders.
Leadership development initiatives equip staff with essential skills for organizational goals.

Conclusions:

Supportive management and risk-taking empower nurses to improve patient care.
Effective communication strategies impact a wide range of staff.
Patient-centred leaders serve as role models, creating lasting organizational impact.