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The relationship between emotional intelligence competencies and preferred conflict-handling styles
1Kaplan University, Hattiesburg, Mississippi 39401, USA. jmor23@aol.com
Journal of Nursing Management
|December 20, 2008
Summary
Registered nurses with higher emotional intelligence (EI) tend to use collaboration more and accommodation less when handling workplace conflict. Developing EI is crucial for effective conflict resolution in nursing.
Area of Science:
- Nursing
- Psychology
- Organizational Behavior
Background:
- Workplace conflict is unavoidable.
- Effective conflict-handling skills are essential for healthcare professionals.
- Nurses face significant occupational stress and conflict.
Purpose of the Study:
- To investigate the correlation between emotional intelligence (EI) and conflict-handling styles in registered nurses.
- To determine if EI influences how nurses manage workplace disagreements.
Main Methods:
- Quantitative study involving 94 registered nurses from three healthcare facilities.
- Data collected using validated instruments to assess EI and conflict-handling styles.
Main Results:
- A positive correlation was found between higher emotional intelligence (EI) and the collaborating conflict-handling style.
- A negative correlation was observed between higher EI and the accommodating conflict-handling style.
Conclusions:
- Emotional intelligence is linked to specific conflict-handling preferences in nurses.
- Enhancing EI competencies can improve nurses' ability to manage conflict effectively.
- Understanding the relationship between EI and conflict management can enhance interpersonal dynamics and leadership in healthcare.
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