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Lessons learned at Parkland: how one hospital reworked its front end
1SearchAmerica, Inc., Maple Grove, Minn, USA. bruce.nelson@searchamerica.com
Abstract:
In redesigning its front-end workflow to include demographic verification and evaluation of patient financial need, Parkland Memorial Hospital, Dallas, learned the following lessons: Automation is necessary. Integrated technology provides significant benefits. The automated system should evaluate patient financial need. Front-end technology should ensure nondiscriminatory compliance with hospital policy. Community public relations should be maintained.
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