[Evaluation of medical service quality by hospitalized patients]

The study of patient satisfaction with health care in the time of reforming the health care system in Poland was undertaken in Public Health School of the Medical Centre for Postgraduate Education in collaboration with Mazovian Public Health Centre and Health Promotion and Postgraduate Department of the National Institute of Public Health-National Institute of Hygiene. A part of the study was to investigate the evaluation of quality of medical services by hospitalised patients. The data were obtained from randomly selected samples of 391 patients treated in five hospitals. The original questionnaire was elaborated in Public Health School of the Medical Centre for Postgraduate Education. The questionnaire contained the demographic information and twenty five core questions concerning general assessment of medical care quality in hospital, evaluation by patients the conditions and procedures of treatment, and patient satisfaction with care given them by hospital staff. Almost all or majority of hospitalised patients highly assessed general quality of medical care in hospital as well as conditions and procedures of treatment and hospital staff. Nevertheless, considerable percentage of them perceived the waiting for hospitalisation as long (11,2%), they were not asked for the acceptance on the presence of other persons in the time of the diagnostic procedures (49,7%), did not understand or understood not always the information about their health (23,2%), nothing knew about the drugs they used (10,4%), and were not able to define, whether they had or had not the confidence to physician (16,1%).