Related Experiment Videos
Factors affecting frontline workers' satisfaction with supervision
Linda S Noelker1, Farida K Ejaz, Heather L Menne
1Benjamin Rose Research Institute, 11900 Fairhill Rd, Suite 300, Cleveland, Ohio 44120-1053, USA. lnoelker@benrose.org
Abstract:
Objective. This research was guided by a stress and support model to examine the effects of frontline workers' background characteristics, personal stressors, job-related stressors, and workplace support on satisfaction with supervision. Method. Survey data were collected from 644 workers in 49 long-term-care settings that employed them. Regression analysis were used to determine the effects of worker level and then Hierarchical Linear Modeling (HLM) and organizational factors on the outcome. Results. Although all four variable categories made significant contributions to explaining satisfaction with supervision, the most powerful were personal stressors and job-related stressors. Results from HLM analysis showed frontline workers in nursing homes and those employed in for-profit organizations had lower levels of satisfaction with supervision. Discussion. Findings suggest organizational interventions to address workers' financial and health issues and management practices such as better training programs and peer mentoring could enhance workers' satisfaction with supervision.
Related Concept Videos
Obedience
Social Loafing
Milgram's Obedience to Authority
Elements Crucial for Effective Psychotherapy
The Therapeutic Alliance
The therapeutic alliance refers to the relationship between the therapist and the client. The alliance strengthens when the therapist and the client engage in a nurturing, supportive, trusting, empathetic, and respectful relationship, improving therapeutic outcomes. Therapists must monitor this relationship...
Factors Affecting Workability
Sources of Self-Esteem II: Performance Feedback