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Implementing a tobacco assisted referral program in dental practices.
Sally J Little1, Jack F Hollis, Jeffrey L Fellows
1Center for Health Research, Kaiser Permanente Northwest, 3800 N Interstate Avenue, Portland, OR 97227-1110, USA.
Journal of Public Health Dentistry
|February 5, 2009
Summary
Integrating a dental office tobacco cessation program, "Assisted Referral," significantly boosted patient satisfaction and counseling. This system-level intervention shows promise for widespread adoption in dental settings.
Area of Science:
- Public Health
- Dental Public Health
- Behavioral Science
Background:
- Tobacco use remains a significant public health concern, with dental settings offering a unique opportunity for intervention.
- Previous tobacco control efforts in dental practices have shown variable success, necessitating system-level approaches.
Purpose of the Study:
- To design and implement a system-level tobacco control intervention within a large prepaid dental group practice.
- To evaluate the impact of the intervention on dental staff performance and patient satisfaction.
Main Methods:
- A randomized controlled trial matched 14 dental facilities, assigning them to either the "Assisted Referral" intervention or usual care.
- Intervention staff received training on tobacco use assessment, tailored advice, and encouraging patients to engage with telephone counselors.
- Telephone counselors provided support for quitting, reviewed cessation strategies, and identified next steps for patients.
Main Results:
- High rates of tobacco assessment (97%) and advice (93%) were observed in both intervention and control groups.
- Intervention patients were significantly more likely to receive additional chair-side counseling (69% vs. 3%) and agree to telephone counseling (11%).
- Patients in the intervention group reported higher satisfaction with the dental team's tobacco control efforts compared to controls.
Conclusions:
- The "Assisted Referral" approach was successfully integrated into routine dental care, demonstrating feasibility and patient acceptance.
- The intervention led to increased patient satisfaction with tobacco control services in the dental setting.
- This approach is a practical strategy for dental practices, especially given the availability of free telephone-based cessation support.