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Published on: June 6, 2020

A paediatric day ward: parental expectations, perceptions, and satisfaction

D A Graham1, G D Abbott, K P Dawson

  • 1Department of Paediatrics, Christchurch Hospital.

The New Zealand Medical Journal
|September 25, 1991
PubMed

Insights

Parents reported high satisfaction with the paediatric day ward service. Key areas for improvement include reducing admission delays and enhancing practical support services like parking and pharmacy.

Area of Science:

  • Pediatric Healthcare
  • Patient Experience Research
  • Healthcare Service Evaluation

Background:

  • Acute paediatric day wards offer an alternative to inpatient care for children requiring short-term medical attention.
  • Evaluating patient and family perspectives is crucial for optimizing healthcare delivery.
  • Parental satisfaction is a key indicator of service quality in pediatric settings.

Purpose of the Study:

  • To assess parental satisfaction with an acute paediatric day ward service.
  • To identify specific areas of strength and weakness in the day ward service from the parental viewpoint.
  • To gather feedback for service improvement.

Main Methods:

  • Utilized structured interviews with parents whose children utilized the acute paediatric day ward.
  • Collected qualitative and quantitative data on parental experiences and perceptions.
  • Focused on overall satisfaction, admission process, management, and practical aspects of care.

Main Results:

  • High overall satisfaction was reported regarding the day ward concept and its practical implementation.
  • Parents identified specific delays within the admission and patient management processes.
  • Concerns were raised about practical issues including parking, pharmacy support, and staff workload.

Conclusions:

  • The acute paediatric day ward is largely meeting its intended objectives.
  • The study highlights specific areas for service enhancement, including operational efficiency and support services.
  • Parental feedback provides actionable insights for improving the paediatric day ward experience.
Abstract

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