Consumer-identified barriers and strategies for optimizing technology use in the workplace

Area of Science:

• Rehabilitation Engineering
• Human-Computer Interaction
• Disability Studies

Background:

• Assistive technology (AT) is crucial for individuals with physical impairments to participate in the workplace.
• Optimizing the use of AT presents unique challenges for users, impacting productivity and job satisfaction.

Purpose of the Study:

• To explore the lived experiences of assistive technology users with physical impairments in optimizing their technology use at work.
• To identify facilitators and barriers to effective AT integration in the workplace.

Main Methods:

• Qualitative research design utilizing in-depth, open-ended interviews.
• Workplace observations of 26 assistive technology users with diverse physical impairments.

Main Results:

• Key limitations included physical discomfort, insufficient technological knowledge, and complex interfaces.
• Inadequate training time, cost, and support led to trial-and-error learning and isolation.
• Enhancements involved ergonomic workstation adjustments, technology customization, tailored training, and dedicated practice opportunities.

Conclusions:

• Effective assistive technology (AT) implementation in the workplace requires supportive structures.
• Addressing user needs through customized solutions and adequate training is essential for AT mastery and optimization.