[The balanced scorecard used as a management tool in a clinical laboratory: internal business processes indicators]

to propose a set of indicators as a management tool for a clinical laboratory, by using the balanced scorecard internal business processes perspective.

indicators proposed are obtained from different sources; external proficiency testing of the Valencia Community Government, by means of internal surveys and laboratory information system registers. One year testing process proportion indicators results are showed.

internal management indicators are proposed (process, appropriateness and proficiency testing). The process indicators results show gradual improvement since its establishment.

after one years of using a conceptually solid Balanced Scorecard Internal business processes perspective indicators, the obtained results validate the usefulness as a laboratory management tool.