When trying to understand detracts from trying to behave: effects of perspective taking in intergroup interaction

Four studies demonstrate that perspective taking can backfire in intergroup interaction, leading lower prejudice individuals to treat an outgroup member less positively than they do when they adopt alternative mind-sets; for higher prejudice individuals, perspective taking instead had a positive, albeit less consistent, effect on behavior. The net result was behavior disruption, whereby individuals' treatment of an outgroup member became incongruent with their inner attitudes. This disruption effect was evident for cognitive and affective forms of perspective taking, in ostensible and real face-to-face intergroup interactions, and for feelings of happiness experienced by individuals' interaction partner as well as outside observers' behavior assessments. Results further suggested that self-regulatory effort mediated the effect of perspective taking on intergroup interaction behavior, with the negative consequences of perspective taking for lower prejudice individuals' behavior appearing to stem from complacency rather than trying too hard. Overall, the findings reveal that perspective taking rather than self-focus accounts for the cognitive resource depletion and behavior disruption effects previously demonstrated to stem from evaluative concern in intergroup interaction and indicate that perspective taking may be more reliably helpful outside of intergroup interaction situations than within them.