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Evaluating parent satisfaction of school nursing services
Summary
Parents report high satisfaction with school nursing services. Satisfaction was notably higher for parents of children with special health care needs, indicating effective Essential School Health Service Programs.
Area of Science:
- Nursing
- Health Policy
- Public Health
Background:
- The study assessed client satisfaction within Essential School Health Service (ESHS) Programs in Massachusetts.
- The Conceptual Model of Nursing Health Policy (CMNHP) provided the theoretical framework.
Purpose of the Study:
- To evaluate parent/guardian satisfaction with school nursing services.
- To identify factors influencing satisfaction with ESHS Programs.
Main Methods:
- A survey was administered to random samples of parents/guardians of students utilizing school nursing services.
- Satisfaction levels were measured using mean rank scores.
Main Results:
- Parents/guardians expressed a high overall satisfaction with school nursing services.
- Parents of children with special health care needs reported significantly higher satisfaction scores compared to those without.
Conclusions:
- School nursing services are highly valued by parents/guardians.
- The ESHS Programs appear particularly effective for students with special health care needs.
- Dissemination of findings to stakeholders is recommended for continuous program improvement.
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