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Related Experiment Videos

Building organizational capacity for change.

Kathleen Heslin¹, Jo-anne Marr

¹York Central Hospital.

Healthcare Management Forum

|April 15, 2009

Summary

This study enhanced organizational capacity by redesigning roles using innovation strategies. The initiative improved services by analyzing patient needs and feedback, leading to new and revised positions.

Area of Science:

Healthcare Management
Organizational Development
Change Management

Background:

Healthcare organizations face challenges in adapting to evolving patient needs and operational demands.
Enhancing organizational capacity is crucial for delivering efficient and effective patient care.
Role redesign is a strategic approach to optimize workforce structure and function.

Purpose of the Study:

To describe strategies for enhancing organizational capacity through large-scale role redesign.
To utilize innovation for change strategies as a guiding framework.
To implement project management processes for a structured initiative.

Main Methods:

Needs assessment based on patient population characteristics, service access, and staff preferences.

Related Experiment Videos

Incorporated patient feedback for identifying enhancement opportunities.

Reviewed 21 existing roles, created 10 new roles, revised 7, and consolidated 4.

Main Results:

Successfully implemented a large-scale role redesign initiative.
Ten new roles were created, seven roles were revised, and four roles were consolidated.
Established transition support and sustainability processes and structures.

Conclusions:

Role redesign is an effective strategy for enhancing organizational capacity in healthcare.
A systematic approach integrating patient feedback and innovation is key to successful change.
The implemented changes support sustained improvements in service delivery and operational efficiency.