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Published on: August 1, 2019
Why patients miss follow-up appointments: a prospective control-matched study
1Department of Otorhinolaryngology, Tygerberg Hospital/University of Stellenbosch Faculty of Health Sciences, Cape Town, South Africa. graeme@prometics.com
A 17% missed appointment rate was observed in South African head and neck cancer patients, primarily due to transport issues. Most missed follow-ups occurred 6-12 months post-treatment, highlighting a need for targeted interventions.
Area of Science:
- Oncology
- Public Health
Background:
- Tertiary hospitals face challenges with patient follow-up adherence.
- Understanding missed appointments is crucial for effective cancer care management.
Purpose of the Study:
- To determine the incidence and causes of missed appointments in a head and neck oncology clinic.
- To identify factors contributing to patient non-attendance in South Africa.
Main Methods:
- A prospective, descriptive study was conducted at a South African tertiary hospital's ENT/Oncology clinic.
- 305 head and neck cancer patients were analyzed for missed appointments, with a control group of 31 attendees.
- Data collection involved clinic statistics, file reviews, and patient interviews to identify causative factors.
Main Results:
- 17% (51/305) of patients missed their scheduled follow-up appointments.
- The most common period for missed appointments was 6-12 months post-treatment.
- Key reasons for non-attendance included transport problems (19), ill-health (6), and financial constraints (5).
Conclusions:
- Transport limitations significantly contribute to the high missed appointment rate.
- Interventions should focus on addressing transport barriers and supporting patients during the critical 6-12 month follow-up period.
- Identifying at-risk patients is essential for developing strategies to improve appointment adherence.
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