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Optimizing the business and IT relationship--a structured approach to implementing a business relationship management
Gregg Mohrmann1, Drew Kraatz, Bonnie Sessa
1Aspen Advisors, USA. gmohrmann@aspenadvisors.net
Journal of Healthcare Information Management : JHIM
|April 23, 2009
Summary
Improving the business and information technology (IT) relationship in healthcare enhances patient care and organizational success. This article details techniques to foster IT as a strategic partner, not just a service provider.
Area of Science:
- Healthcare Management
- Information Technology in Healthcare
- Organizational Dynamics
Background:
- Healthcare organizations often face challenges in the business and IT relationship.
- IT is frequently viewed as a service provider, not a strategic partner in patient care delivery.
Purpose of the Study:
- To provide techniques for optimizing the business and IT relationship in healthcare.
- To outline implementation considerations and key benefits of an improved relationship.
- To demonstrate a paradigm shift towards tighter business and IT integration.
Main Methods:
- Detailed description of valuable techniques for optimizing the business and IT relationship.
- Considerations for implementing these techniques.
- Case study analysis of a healthcare provider's successful integration.
Main Results:
- Building a stronger business and IT partnership increases understanding and appreciation of technology.
- Optimized relationships enhance the delivery of care and maximize organizational success.
- Successful implementation leads to a paradigm shift and tighter integration.
Conclusions:
- A strategic partnership between business and IT is crucial for healthcare organizations.
- Implementing specific techniques can transform IT from a service provider to a key partner.
- This integration ultimately enhances patient care and overall organizational performance.
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