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Updated: Jun 23, 2026

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
Published on: November 9, 2016
An examination of adherence strategies and challenges in poison control communication
Lee Ellington1, Lisa Kennedy Sheldon, Sonia Matwin
1College of Nursing, University of Utah, 10 S 2000 East, Salt Lake City, UT 84112, USA. lee.ellington@nurs.utah.edu
Introduction:
The principal objective of this study was to characterize how nurses and pharmacists at a poison control center (PCC) determine the likelihood of caller adherence to a health care facility referral.
Methods:
A focus group was conducted with 6 nurses and 4 pharmacists from a regional PCC. Content analysis was used to determine themes within the discussion. All participants were certified as specialists in poison information (SPIs).
Results:
Four themes were identified: (1) SPIs' generation of informal "likelihood-of-adherence" assessments as to whether a caller will follow the recommendation to go to a health care facility, (2) SPI communication strategies used to promote adherence, (3) behavior of SPIs during periods of high call volume, and (4) communication training for PCC staff members.
Discussion:
This pilot study provides insights in SPIs' current assessment and communication, particularly those related to promoting caller adherence to recommendations.
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