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Quality management in a radiological practice: experiences with a certification for DIN EN ISO 9001:2000
Michael Kirsch1, Ingrid Vogg, Norbert Hosten
1Department of Radiology, Universitätsklinikum Greifswald der Ernst-Moritz-Arndt-Universität Greifswald AOR, Ferdinand-Sauerbruch-Strasse, 17487 Greifswald, Germany. kirschm@uni-greifswald.de
Abstract:
This paper describes the introduction of a total quality management system in a radiological practice. Certification was based on DIN EN ISO 9001:2000. The implementation of the quality management system had to overcome a number of barriers, for instance, legal obligations of a partnership association, leadership problems, and the fear to loose all hindered implementation. The knowledge of these barriers induces a faster and cheaper implementation of a quality management system in a radiological practice as a foundation of improved quality and competitiveness.
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