Taking it to the streets: delivering on deployment

From inception to deployment, the Wait Time Information System (WTIS) project faced significant challenges associated with time, scope and complexity. It involved not only the creation and deployment of two large-scale province-wide systems (the WTIS and Ontario's Client Registry/Enterprise Master Patient Index) within aggressive time frames, but also the active engagement of 82 Ontario hospitals, scores of healthcare leaders and several thousand clinicians who would eventually be using the new technology and its data. The provincial WTIS project team (see Figure 1) also had to be able to adapt and evolve their planning in an environment that was changing day-by-day. This article looks at the factors that allowed the team to take the WTIS out to the field and shares the approach, processes and tools used to deploy this complex and ambitious information management and information technology (IM/IT) initiative.