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Examining Gesture Production in the Presence of Communication Challenges

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Published on: January 26, 2024

The PACT Project: improving communication at handover.

Eileen Clark¹, Sally Squire, Anne Heyme

¹Division of Nursing and Midwifery, La Trobe University, Wodonga, VIC. elclark@westnet.com.au

The Medical Journal of Australia

|June 3, 2009

Summary

The PACT Project improved hospital staff communication during patient handover. Standardized tools and training boosted nurses

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Area of Science:

Healthcare communication
Nursing practice
Patient safety

Background:

Ineffective communication during hospital staff handover can compromise patient care.
Standardized communication protocols are essential for seamless patient transitions.

Purpose of the Study:

To evaluate the PACT (Patient assessment, Assertive communication, Continuum of care, Teamwork with trust) Project.
To improve communication between hospital staff during patient handover.

Main Methods:

Action research methodology employed in a private hospital setting.
Development and implementation of two SBAR-based (situation, background, assessment, recommendation) communication tools.
Nurses received training in assertive communication and patient assessment.

Main Results:

68% of nurses reported improved handover structure and content post-implementation.
80% of nurses reported increased confidence in communicating with doctors.
Baseline data indicated 85% of nurses perceived a need for communication improvement.

Conclusions:

Standardized communication tools and targeted training enhance handover effectiveness.
The PACT Project demonstrates early success in improving nurse-doctor communication.
Further research is recommended to assess long-term patient outcome impacts.