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Providing an alternative to zero tolerance policies.

Hilary Paniagua¹, Patricia Bond, Andy Thompson

¹Wolverhampton University, UK.

British Journal of Nursing (Mark Allen Publishing)

|June 4, 2009

Summary

Zero tolerance policies in healthcare aim to reduce workplace violence against staff. An alternative GP service successfully rehabilitates aggressive patients back into the community, requiring further study.

Area of Science:

Healthcare Management
Public Health Policy
Medical Ethics

Background:

Workplace violence and aggression in healthcare settings, particularly towards nurses, are growing concerns.
Government initiatives are focusing on a zero tolerance approach to mitigate risks and ensure employee welfare.

Purpose of the Study:

To examine the practical application of zero tolerance policies in healthcare.
To assess the consequences of excluding patients from primary care services.
To evaluate an alternative GP service designed for patients exhibiting aggressive behavior.

Main Methods:

Analysis of zero tolerance policy implementation in primary care.
Case study of a general practice's alternative GP service within the Heart of Birmingham Teaching Primary Care Trust.

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Initial evaluation of patient rehabilitation outcomes.

Main Results:

The alternative GP service has shown success in rehabilitating patients back into the community.
Excluding patients presents challenges that require alternative management strategies.

Conclusions:

The initiative demonstrates a promising approach to managing aggressive behavior in healthcare settings.
Further research is essential to validate the effectiveness of this and similar healthcare services for preventing and addressing workplace aggression.