Business impact of nurse-designed training for claims case managers

Teaching is a fundamental role of occupational health nurses. The primary purpose of any training is to change behavior. Time, resources, money, and personnel required for effective training are in short supply. Occupational health nurses must be able to quantify the effect of their training for business leaders to increase occupational health nurse funding. This article details how to calculate the business impact of training conducted by occupational health nurses. Two separate groups of claims case managers were evaluated for best practice scores. One group was trained by an occupational health nurse to determine occupational injury or illness causality. Best practice scores were analyzed 4 months later. A 14% difference was observed between the trained group and the control group. Occupational health nurses can quantify the effect their training has and use those results to improve their training and secure more resources from business leaders.