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Related Experiment Video

Updated: Jun 22, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
07:13

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Published on: April 12, 2021

KIDMAP, a web based system for gathering patients' feedback on their doctors.

Tsair-Wei Chien1, Weng-Chung Wang, Sho-Be Lin

  • 1Department of Environmental and Occupational Health, National Cheng Kung University, Tainan, Taiwan. smile@mail.chimei.org.tw

BMC Medical Research Methodology
|June 19, 2009
PubMed
Summary

Patient feedback questionnaires (PFQ) are crucial for patient involvement. A revised 21-item PFQ, validated using the Rasch model, effectively measures patient views online, enhancing doctor feedback systems.

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Area of Science:

  • Health Services Research
  • Psychometrics
  • Medical Informatics

Background:

  • Patient feedback is vital for enhancing healthcare quality and patient engagement.
  • The Picker Institute's 23-item Patient Feedback Questionnaire (PFQ) was assessed for its psychometric properties.

Purpose of the Study:

  • To determine if the 23 items of the PFQ form a single latent trait.
  • To develop and evaluate an Internet-based module for collecting and distributing patient feedback on doctors.

Main Methods:

  • Rasch rating scale model analysis was applied to data from 450 patients.
  • Differential item functioning (DIF) analysis was performed to ensure construct equivalence across demographic groups.
  • An online module (KIDMAP) with visual representation was developed for feedback dissemination.

Main Results:

  • Twenty-one of the 23 items demonstrated a single-construct structure, achieving a reliability of 0.94.
  • DIF was observed across age and disease type, but not gender or education.
  • The KIDMAP module proved effective for online patient feedback assessment.

Conclusions:

  • The revised 21-item PFQ is a valid and reliable measure of a single construct.
  • The online KIDMAP module is effective for delivering individualized patient feedback to doctors.
  • Further validation is recommended for patients with chronic diseases.