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Users' attitudes to an electronic medical record system and its correlates: a multivariate analysis
Saadoun Faris Al-Azmi1, Naser Al-Enezi, Rafiq I Chowdhury
1Department of Medical Records, College of Health Sciences, The Public Authority for Applied Education and Training, State of Kuwait, Kuwait.
Summary
Medical receptionists in Kuwait found the new electronic medical record (EMR) system largely flexible and easy to use. However, user response was significantly impacted by factors like age and computer errors, highlighting areas for improvement in EMR implementation.
Area of Science:
- Health Informatics
- Primary Healthcare Management
- User Experience Research
Background:
- Electronic Medical Record (EMR) systems are crucial for enhancing healthcare efficiency, quality, and patient satisfaction.
- Successful EMR implementation hinges on user acceptance and effective integration into clinical workflows.
Purpose of the Study:
- To assess medical receptionists' perceptions of a newly implemented EMR system in Kuwait's primary healthcare centers.
- To identify factors influencing user satisfaction and identify potential barriers to EMR adoption.
Main Methods:
- A user interaction satisfaction questionnaire was administered to 400 randomly selected medical receptionists.
- Response rate was 80.5%, with data analyzed using bivariate and multivariate statistical methods.
Main Results:
- A significant majority found the EMR system flexible (83%), easy (89%), and satisfying (81%).
- However, 36% perceived the system as inadequate.
- Age, typing ability, ease of data entry, and computer error rates were significant correlates of overall user response.
Conclusions:
- User reactions to EMR systems, particularly among receptionists, are critical for successful implementation and sustained use.
- Addressing identified issues like computer errors and data entry challenges can improve user satisfaction and potentially enhance clinic care quality.
- Findings offer insights for policymakers and can inform future EMR system development and implementation strategies, including at the secondary healthcare level.
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