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User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues.
Thiago Botelho Azeredo1, Maria Auxiliadora Oliveira, Vera Lucia Luiza
1Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz, Rio de Janeiro, Brasil. thiago.azeredo@ensp.fiocruz.br
Cadernos De Saude Publica
|July 7, 2009
Summary
This study validated a user satisfaction scale for the Brazilian National STD/AIDS Program
Area of Science:
- Health Services Research
- Pharmaceutical Sciences
- Psychometrics
Background:
- Assessing user satisfaction is crucial for improving healthcare services.
- The Brazilian National STD/AIDS Program dispenses antiretroviral therapy (ART) to people living with HIV.
- Evaluating the quality of medicine dispensing is essential for patient adherence and outcomes.
Purpose of the Study:
- To evaluate the psychometric properties of a user satisfaction scale for the Brazilian National STD/AIDS Program's medicine dispensing services.
- To determine the scale's reliability and validity in measuring patient satisfaction with ART dispensing.
Main Methods:
- A user satisfaction scale was administered to 1,412 people living with HIV undergoing ART across 10 Brazilian States.
- Psychometric evaluation included factor analysis for construct validation, item-total correlation, and association tests.
- Reliability was assessed using Cronbach's alpha for internal consistency of identified dimensions.
Main Results:
- Five key dimensions of user satisfaction were identified.
- The scale demonstrated moderate internal consistency, indicating adequate reliability.
- Association tests yielded results consistent with existing literature, supporting construct validity.
Conclusions:
- The validated instrument is suitable for assessing user satisfaction with pharmaceutical services in similar populations.
- The scale provides a reliable measure of patient perceptions of ART dispensing.
- Findings can guide improvements in pharmaceutical services within the Brazilian National STD/AIDS Program.
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