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Postoperative telephone calls: timing is everything.

Jane Flanagan1

  • 1Connell School of Nursing, Boston College, Chestnut Hill, MA, USA.

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Summary
This summary is machine-generated.

Nurse follow-up calls after same-day surgery aid patient recovery. The ideal time for these calls, which help patients process their surgical experience, is between 12 and 24 hours post-operation.

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Area of Science:

  • Nursing
  • Surgical Recovery
  • Patient Experience

Background:

  • Post-operative telephone follow-up by nurses can support same-day surgical patients.
  • Optimal timing for these calls remains undefined, impacting recovery guidance.

Purpose of the Study:

  • To determine the most effective time for nurse-initiated telephone follow-up for same-day surgical patients.
  • To explore patient experiences and educational needs during early recovery.

Main Methods:

  • A convenience sample of 77 patients undergoing same-day knee arthroscopy was surveyed.
  • Telephone follow-up timing was investigated, alongside open-ended questions on patient experiences.

Main Results:

  • Continuous nurse contact facilitated patient processing of the surgical experience.
  • Telephone follow-up calls were perceived as most beneficial between 12 and 24 hours post-surgery.

Conclusions:

  • Nurse telephone follow-up is valuable for same-day surgical patients.
  • Calls between 12-24 hours post-operation appear most effective for recovery support and addressing patient needs.