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Related Experiment Video

Updated: Jun 21, 2026

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
07:31

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills

Published on: February 13, 2020

Effectiveness of a videoconference training course on implementing pharmacy services.

Elena Dualde1, Maria J Faus, Francisco J Santonja

  • 1Department of Toxicology, Faculty of Pharmacy, University of Valencia, Valencia, Spain.

Pharmacy World & Science : PWS
|August 7, 2009
PubMed
Summary

Training courses on cognitive services in pharmacies improved pharmacist attitudes but not actual patient follow-up performance. Further interventions are needed to bridge the gap between decision-making and implementation in community pharmacy practice.

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Area of Science:

  • Pharmacy Practice
  • Health Services Research
  • Innovation Diffusion

Background:

  • Community pharmacies play a vital role in healthcare delivery.
  • Implementing new services, such as cognitive services, is crucial for pharmacy advancement.
  • Understanding factors influencing service adoption is key for effective training.

Purpose of the Study:

  • To evaluate the impact of videoconference training courses on the implementation of cognitive services in Spanish community pharmacies.
  • To assess pharmacists' positions within the Rogers' innovation-decision model following training.

Main Methods:

  • A random sample of 225 pharmacists was surveyed via phone.
  • A questionnaire assessed quality perception and position in Rogers' innovation-decision model.
  • Statistical analyses included bivariate analysis, correspondence analysis, and logistic regression.

Main Results:

  • Most participants rated course quality as good to very good.
  • Attending two or more courses correlated with the Persuasion/Decision stages of Rogers' model.
  • No significant association was found between course attendance and the Implementation/Confirmation stage for patient follow-up.

Conclusions:

  • Videoconference training positively influenced pharmacists' attitudes towards adopting cognitive services.
  • Training did not translate into a significant increase in the actual implementation or performance of patient follow-up services.
  • A gap exists between the intention to adopt and the confirmed implementation of new pharmacy services.