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Model for improvement - Part Two: Measurement and feedback for quality improvement efforts
Greg Randolph1, Megan Esporas, Lloyd Provost
1Department of Pediatrics, North Carolina Children's Center for Clinical Excellence, North Carolina Children's Hospital, CB# 7230, Chapel Hill, NC 27599-7230, USA. randolph@unc.edu
Abstract:
Measurement and feedback are fundamental to quality improvement. There is a knowledge gap among health care professionals in knowing how to measure the impact of their quality improvement projects and how to use these data to improve care. This article presents a pragmatic approach to measurement and feedback for quality improvement efforts in local health care settings, such as hospitals or clinical practices. The authors include evidence-based strategies from health care and other industries, augmented with practical examples from the authors' collective years of experience designing measurement and feedback strategies.
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