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Case Studies

There are many research methods available to psychologists in their efforts to understand, describe, and explain behavior and the cognitive and biological processes that underlie it.

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The nursing process provides a clinical decision-making framework for patients and families to establish and implement a personalized care plan. Since part of the nurse's duties is to teach patients, the steps of the nursing process are the most effective way to approach instruction. The nursing process and the teaching-learning process are inextricably linked.
It is critical to determine the patient's learning needs during the assessment. Determination of learning needs compounds data from the...

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The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...

Role of Communication in the Nursing Process II: Planning and Implementation

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Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...

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Persuasion is the process of changing our attitude toward something based on some kind of communication. Much of the persuasion we experience comes from outside forces. How do people convince others to change their attitudes, beliefs, and behaviors? What communications do you receive that attempt to persuade you to change your attitudes, beliefs, and behaviors?

Role-Based Identity

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Role-based identities are central to understanding how individuals navigate social environments by adopting distinct self-conceptions aligned with various societal roles. These identities are not fixed traits but are constructed through personal actions and the social feedback individuals receive in context-specific interactions. Each social role, such as student, teacher, or friend, carries a set of expectations and norms that influence how people think, feel, and behave within that...

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Related Experiment Video

Updated: Jun 21, 2026

Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting

Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting

Published on: June 6, 2020

From users involvement to users' needs understanding: a case study.

Julie Niès¹, Sylvia Pelayo

¹MEDASYS, Espace technologique de St Aubin, Gif-Sur-Yvette Cedex, F-91193, France. julie.nies@medasys.com

International Journal of Medical Informatics

|August 8, 2009

Summary

This summary is machine-generated.

Integrating human factors (HF) experts with healthcare IT development resolves user needs complexities. Collaboration between HF specialists and developers ensures optimized Healthcare IT applications, reducing iterative development and training costs.

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Area of Science:

Human-Computer Interaction
Software Engineering
Health Informatics

Background:

Healthcare IT applications require user-centric design for optimal functionality.
Direct user-developer communication often falls short in capturing nuanced user needs.
Human Factors (HF) expertise is crucial for formalizing user requirements in software development.

Purpose of the Study:

To present a case study on the collaboration between HF experts and a CPOE (Computerized Provider Order Entry) system vendor.
To demonstrate how HF expertise can overcome limitations in direct user involvement for understanding user needs.
To showcase the resolution of complex usability issues through integrated HF analysis.

Main Methods:

Regular meetings convened for direct exchange between development teams and user representatives.
Standard HF methods including work system analysis (observations, interviews) and usability evaluations (inspections, tests).
HF experts re-interpreted and re-formulated user needs expressed during company-organized meetings, informed by cognitive analysis.

Main Results:

Developers perceived contradictory user requirements regarding medication list display (detailed vs. synthesized views).
HF experts used cognitive analysis to re-formulate user needs, aligning display options with decision-making stages.
Application re-engineering enabled seamless navigation between synthesized and detailed medication list views, supporting physician decision-making.

Conclusions:

User involvement in the software lifecycle is beneficial but insufficient for complex usability problems.
Integration of HF expertise is essential for resolving intricate usability challenges in Healthcare IT.
Involving HF experts can reduce iterative development cycles and lower user training costs.