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Related Concept Videos

Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...

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Related Experiment Video

Updated: Jun 20, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

Improving communication in the emergency department.

E Redfern1, R Brown, C A Vincent

  • 1Emergency Medicine, Bristol Royal Infirmary, Marlborough Street, Bristol BS2 8HW, UK. emredfern@hotmail.com

Emergency Medicine Journal : EMJ
|August 25, 2009
PubMed
Summary

Implementing simple communication system changes significantly reduced errors in emergency department (ED) patient information transfer and documentation, improving care quality.

Area of Science:

  • Healthcare systems engineering
  • Patient safety research
  • Emergency medicine

Background:

  • Emergency department (ED) communication is complex with high error potential.
  • Previous studies identified critical failure points in ED communication.
  • This study focuses on interventions for two high-risk communication steps.

Purpose of the Study:

  • To enhance the reliability of information transfer from ambulance crews to ED staff.
  • To improve the accuracy of written documentation post-patient assessment.
  • To reduce communication failures in critical care settings.

Main Methods:

  • Quantitative assessment of communication reliability using failure modes and effects analysis (FMEA).
  • Implementation of targeted process improvements.

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Emergency Undocking in Robotic Surgery: A Simulation Curriculum
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Emergency Undocking in Robotic Surgery: A Simulation Curriculum

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Last Updated: Jun 20, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

Emergency Undocking in Robotic Surgery: A Simulation Curriculum
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Emergency Undocking in Robotic Surgery: A Simulation Curriculum

Published on: May 20, 2018

  • Re-evaluation of communication processes to measure intervention impact.

    • Main Results:

    • High rates of communication failure were initially observed, especially in written information transfer.
    • Introduced countermeasures substantially decreased missing and incorrect patient information.
    • A threefold increase in correct clinical document usage was achieved in the resuscitation room.

    Conclusions:

    • Initial FMEA accurately identified significant communication process failures.
    • Simple communication system modifications led to marked improvements in clinical information availability and quality.
    • Enhanced information accuracy has considerable implications for patient care timeliness and quality.