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The case manager: an essential link in quality care
1Wellpoint, Inc., North Haven, Connecticut, USA. lynnsmcc@snet.net
Abstract:
The role of case manager is often untapped or underutilized. Nursing case management is recognized by accrediting entities as a unique specialty practice and, when consistently applied, is the holistic implementation of the nursing process focused on an individual's needs, coupled with a commitment to the role of advocate and educator. Case managers on multidisciplinary teams help ensure continuity of care and consistency of communication; they are invaluable advocates for patients navigating the complexities of the current health care system.
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