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Process evaluation of the Community Support Connections merger
Heather B Porter1, Joseph A Tindale, Kristen P Mark
1H.B. Porter Consulting.
Healthcare Management Forum
|September 10, 2009
Summary
Community Support Connections (CSC) successfully merged four agencies to improve health service coordination and accessibility. Early results indicate achievement of goals for serving more clients comprehensively through case management.
Area of Science:
- Healthcare Management
- Public Health Policy
- Social Work Administration
Background:
- Merger of four private not-for-profit community health care agencies into Community Support Connections (CSC).
- Need to evaluate the effectiveness of the merger in achieving stated organizational goals.
Purpose of the Study:
- To assess the progress of Community Support Connections (CSC) in improving health service coordination.
- To evaluate the enhanced accessibility of health services for the community.
Main Methods:
- Qualitative assessment based on the perceptions of managers, staff, and volunteers.
- Longitudinal evaluation conducted over one year post-merger.
Main Results:
- Managers, staff, and volunteers perceive the merger goals as being met.
- Evidence suggests improved service delivery and client support through integrated case management.
Conclusions:
- The merger of healthcare agencies has shown positive early outcomes in service coordination and accessibility.
- Community Support Connections (CSC) appears to be effectively serving more clients more completely via case management.
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