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Responsibility-based A/R reporting: how one health system drove performance with analytics.
Lisa Powell1, Ashley Hindman, Brett McMillan
1Greenville Hospital System, Greenville, SC, USA. lpowell@ghs.org
Summary
Automated accounts receivable reporting provides data-driven insights for revenue cycle management. Establishing clear responsibilities and targets enhances financial performance in healthcare organizations.
Area of Science:
- Healthcare Management
- Financial Operations
- Revenue Cycle Analysis
Background:
- Effective accounts receivable (A/R) management is crucial for healthcare financial health.
- Identifying and responding to revenue cycle trends requires timely, accurate data.
- Current A/R processes may lack the data-driven approach needed for optimal performance.
Purpose of the Study:
- To outline the benefits of an automated A/R reporting package for healthcare managers.
- To emphasize the importance of data-driven decision-making in revenue cycle management.
- To propose a framework for improving A/R performance through defined responsibilities and targets.
Main Methods:
- Utilizing automated reporting tools for A/R data.
- Implementing a management structure with defined account portfolios.
- Establishing performance targets for A/R management.
Main Results:
- Automated A/R reporting provides managers with actionable, data-driven insights.
- Assigning portfolio responsibility and setting targets fosters a culture of accountability.
- This approach supports healthcare organizations in achieving their A/R goals.
Conclusions:
- Automated A/R reporting is essential for proactive revenue cycle management.
- A culture of responsibility, supported by data, drives financial success.
- Healthcare organizations can optimize financial outcomes by adopting these strategies.
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